Adventure World

Terms and Conditions

1. VALIDITY

   All of our brochures/e-brochures have validity dates. Please check the brochure/e-brochure you are planning from to make sure it is current. We often change holiday options when we reprint/upload brochures so cannot guarantee the option is available if the brochure is not current.

2. HOW TO BOOK

   We recommend booking well in advance by sending a non-refundable deposit of 25% of the tour price with a minimum deposit of $250 per person. Some of the tours and ground arrangements may require a higher deposit of up to 50% to meet local tour operator’s booking conditions. These details will be provided on confirmation. The deposit is required within 7 days of confirmation to hold the reservation. The booking confirmation will include the exact deposit amount required and the due date of final payment. Receipt of deposit will be taken as an understanding by the Company that the participant has checked their confirmed travel arrangements and has read and agrees to abide by the terms and conditions set forth in this brochure. Any verbal quote given is an estimate only of the price which will be subject to advice on confirmation of the reservation.

3. PRICE GUARANTEE

   Prices in the brochures are based on costs and exchange rates as at the time of printing. Should these costs change it may be necessary to make a surcharge on the price of your holiday. However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Adventure World. This does not apply to any tax charges or levies imposed by any government or their agencies. The air content of tours is based on airfares applicable as at the above date. As airline prices are constantly changing it may be necessary to impose an air surcharge any time up to departure.

4. AMENDMENTS

   Should you alter your arrangement after your original booking a fee of $27 per amendment will be levied to cover extra administrative and communication costs in addition to any applicable supplier charges. In addition to the above Adventure World fee amendment and/or cancellation charges may be imposed by the tour operator depending on the nature of the change.

5. LATE BOOKINGS

   A fee of $55 per booking will be levied for bookings made within 10 working days of departure from Australia. Any booking request made within 10 working days or within a supplier cancellation period cannot be processed until full payment has been received by Adventure World.

6. SERVICE CHARGE

   A service charge of $27 per booking will be charged to land only bookings of less than three nights when air tickets are not issued by Adventure World.

7. CREDIT CARDS

   An additional 1% service fee will be applied to the dollar amount paid by MasterCard, Visa and Bankcard. This fee is non-refundable.

8. CANCELLATIONS AND REFUNDS - LAND ARRANGEMENTS

   If it is necessary to cancel your holiday the following cancellation fees per person per arrangement apply.

   • More than 60 days before departure: Loss of deposit
   • Less than 60 days before departure: Up to 50% of tour cost
   • Less than 30 days before departure: Up to 100% of tour cost
   • Less than 14 days before departure: 100%

   Cancellations fees for some product in our brochures/e-brochures may vary from those stated above. Please check with Adventure World at time of booking. Regrettably cancellation charges cannot be waived. There will be no exceptions. No refunds on unused services after departure from original city.

   Please note that employees of any overseas suppliers are not authorised by Adventure World to make any undertakings to our clients in respect of refunds or other matters.

9. CANCELLATIONS AND REFUNDS - AIR ARRANGEMENTS

   Cancellation fees will apply as required by airlines regulations and will vary dependant upon the type of airfare utilised. Airfare prices and conditions are subject to change or withdrawal without notification until ticketed. Full payment is required before tickets can be issued. Adventure World can not be held liable for any increases in prices or changes in the rules and conditions. Foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue. Increases in airport taxes are not the responsibility of Adventure World and can be imposed up to departure.

10. CONSUMER CLAIMS

    Should you encounter any problems on your holiday it is always better to try and solve it directly with the supplier. If it is not possible to do so and you wish to lodge a complaint please do so in writing within 30 days of completing your Adventure World arrangements.

11. NOT INCLUDED IN THE TOUR COST

    Visas insurance excess baggage over 20kg (international) extra meals laundry drinks souvenirs items of a personal nature. Any pre-paid airfare taxes and surcharges are clearly identified if not included in the tour cost.

12. CHANGES IN PRICES AND ITINERARIES

    Considerable care has been taken to compile the information on this website and our brochures but circumstances may necessitate changes in itineraries and costs in which case you will be informed as soon as possible. Adventure World cannot be held responsible for any changes which may occur and reserves the right to increase the price of any travel arrangement up to the date of departure. This includes adjustment for devaluation fuel surcharges airfare increases as well as international exchange rate fluctuations.

13. HOLIDAY VARIATIONS

    If unforeseen circumstances beyond our control require us to make necessary changes to your holiday we reserve the right to cancel or reschedule departures and itineraries. When it is necessary to change a hotel the company reserves the right to substitute accommodation of at least a similar standard.

14. HOTEL DESCRIPTIONS, MAPS AND PHOTOGRAPHS

    Hotel descriptions featured on this website and in our brochures/e-brochures are based on current hotel guides and contractual agreements provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routings location or services. Hotel room photographs may not be specific to the actual room occupied.

15. INSURANCE

    It is a condition of booking one of our tours that travellers are adequately insured for the full duration of their travel arrangements in respect of illness injury death loss of baggage and personal item cancellation and curtailment. Your travel agent will be able to offer a suitable holiday insurance policy.

16. AIRLINES

    The airlines do not by virtue of their endorsement of our brochures represent themselves either as contracting with any purchaser of a holiday from Adventure World or as having any legal relationship with such a purchaser.

17. PASSPORT VISA AND VACCINATIONS

    It is mandatory that you familiarise yourself with any visa and health requirements that may be applicable in the countries you are visiting. You are responsible for all entry exit health and any other documents required by laws regulations orders demands or requirements of countries visited or transited. Please note that passport and visa requirements are not the responsibility of Adventure World or that of your travel agent both parties can not be held liable for any loss or expense due to the failure to comply with the above.

18. CONSULAR ADVICE

    Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling (in Australia) 1300 555 135 or visiting their website www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.

19. UNLICENSED ENTITY DISCLAIMER

    If you request Adventure World to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law Adventure World accepts no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result.

20. RESPONSIBILITY

    Adventure World (herewith called the Company) accepts bookings subject to the following conditions.

    1. Adventure World acts as a co-ordinator for all persons taking the tour in the making of all arrangements for transportation sightseeing and hotel accommodations. Adventure World does not own manage control or operate any transportation vehicle any hotel or restaurant or any other supplier of services. All coupons receipts and tickets are issued subject to the terms and conditions specified by the suppliers and all services are subject to the laws of the country where the services are provided.
    2. A booking is accepted only after the Company receives the deposit and issues the client or their travel agent confirmation invoices. The balance must be paid no later than 60 days before departure otherwise the Company will treat the booking as cancelled regardless of whether a deposit is being held.
    3. The Company only acts as an agent for the owners contractors and suppliers of transportation and/or other related travel services provided and assume no responsibility for the loss or damage to baggage property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from accidents loss or damage to person or property delays transport failures strikes wars and uprisings or acts of God etc over which we have no control. Clients are strongly advised to insure adequately for the full duration of their travel arrangements in respect of illness injury death baggage and personal effects.
    4. While the Company will use its best endeavours to operate all tours as advertised reasonable changes in the itinerary may be made without notice where deemed necessary or advisable by the Company. No refund will be made for any unused services which are included in the tour price.
    5. All matters rising to the services provided by the Company but not in respect of other things are governed by the law of the state of New South Wales.

Adventure World Travel Pty. Ltd.

Licence No: 2TA5870
ABN: 69 122 505 631